HPulse™
Real-Time
Guest Feedback
NOW, NOT LATER.
Live Guest Feedback
Guests have feelings about their stay, all the time. Problem is, you often only hear about it after they leave!
HPulse changes that. Instantly know how guests feel about any part of your hotel - restaurants, rooms, lobby, pool, everything.
RESPOND IN REAL TIME
Instant Alerts
Your team will get real-time notifications on how guests feel about service.
Boost Ratings
Convert negative experiences into positive reviews.
Proactive Problem Solving
Address issues before they escalate to complaints.
AI SUPPORT
Process Feedback with AI (Fast)
HPulse allows you and your team to process guest feedback data with the help of artificial intelligence.
- Generate reports weekly, daily or even hourly!
- Reports can be generated in any language.
- Process large volumes of guest feedback instantly.
MODERN FEEDBACK TRACKING.
HPulse vs. Traditional Surveys:
HPulse revolutionises guest feedback collection compared to outdated methods.
Our solution offers significant cost reductions, instant feedback, and higher data quality —transforming how you understand and respond to guest needs.
Traditional Surveys
Costly
Feedback after checkout
Reports 1-2 times per month
Low quality data
20-30% response rates
Slow manual processing
Feedback in a few languages
Reactive problem-solving
HPulse
40-60% cost reduction
Feedback tracked live, 24/7
Reports daily or hourly
More accurate data
60-80% response rates
Al insights, ready instantly
Feedback in any language
Proactive management
INNOVATIVE INSIGHTS.
Keep a Pulse on Your Hotel
HPulse comes with metrics that allow you to really understand the quality of your hotel’s service RIGHT NOW.
- Zone Health - How each (guest-facing) department is performing.
- Live Hotel Rating - Quantify the service level performance of your hotel.
- Guest Satisfaction Score - Measure how happy your guests are with your hotel’s service.
Want to learn how these metrics work?
SIMPLE PROCESS.
Easy + Fun Feedback = Better Feedback
❗️Problem
Traditional forms are boring and inconvenient, this significantly reduces guest participation and data quality.
✅ Solution
HPulse’s feedback collection method is easy, fast and convenient.
Uncomplicated Access
Your guests easily scan the QR code with their phones to access the form. These Pulse Cards can be included with their room cards at check-in.
Unlimited Feedback
Quick and easy to fill out forms. Your guests can give feedback anytime, anywhere and in any language.
Unprecedented Insight
The system processes all guest feedback (in all languages) and sends to your team instantly.
LIVE FEEDBACK
Ready to Unlock Guest Satisfaction in Real-Time?
With HPulse, guest satisfaction becomes a continuous process, not just a post-stay analysis.
By identifying and resolving issues while guests are still on-site, you elevate their experience and create lasting loyalty !
Your Staff Know What's Broken - But Are You Listening?
Discover why hotels struggle with staff feedback and how HPulse's upcoming real-time staff sentiment tracking will help you understand and improve your team's experience. ...more
About HPulse
June 18, 2025•4 min read
Unlock Your Hotel's Hive Mind 🐝
Uncover your hotel's collective intelligence with HPulse. Transform fragmented guest and staff insights into real-time operational intelligence for proactive management. ...more
About HPulse
June 16, 2025•3 min read
Beyond Complaints: How HPulse Becomes Your Hotel's Service Optimization Radar
HPulse isn't just a hotel complaint tool. It's real-time radar showing service successes and issues by zone. Use instant guest feedback to optimize operations. ...more
About HPulse
June 15, 2025•3 min read
Top down sales insights & analytics
Access and manage all your customer information from a single platform. Our CRM ensures that every detail, from contact info to purchase history, is easily accessible to empower your sales and support teams.
Gain valuable insights into customer behavior and business performance with advanced analytics. Make data-driven decisions to optimize your strategies and enhance ROI.
Utilize powerful analytics tools integrated within the CRM to derive meaningful insights from your customer data, helping to predict trends, understand customer behaviors, and make informed business decisions.
Task Management & Prioritization
Organize and prioritize daily tasks based on urgency and importance. Set deadlines, reminders, and notifications to ensure critical tasks are not overlooked and that team members are focusing on the right activities at the right time.
Automatically score leads based on engagement, demographics, and behavior to prioritize sales efforts on the most promising prospects. This feature helps sales teams focus their energy on leads that are most likely to convert, optimizing sales resources and increasing conversion rates.
Segment customers into different groups based on their value, purchase history, and loyalty. This enables businesses to prioritize high-value customers with tailored marketing campaigns, personalized services, and dedicated support to enhance satisfaction and retention.
Centralized Customer Insights
Automatically score leads based on engagement, demographics, and behavior to prioritize sales efforts on the most promising prospects. This feature helps sales teams focus their energy on leads that are most likely to convert, optimizing sales resources and increasing conversion rates.
Segment customers into different groups based on their value, purchase history, and loyalty. This enables businesses to prioritize high-value customers with tailored marketing campaigns, personalized services, and dedicated support to enhance satisfaction and retention.
Frequently Asked Questions
We'll help you save countless hours on manual data entry and aggregate all the data you need to focus on closing deals quickly and seamlessly
Who can benefit from using Hooper Business Solutions CRM?
Our CRM is versatile enough for businesses of all sizes—small, medium, and large enterprises. Whether you're a startup looking to establish customer relationships or a large corporation needing to manage complex customer interactions, our CRM can be tailored to your needs.
What are the different pricing plans for Hooper Business Solutions CRM?
We offer a variety of pricing plans to suit different business sizes and needs, ranging from basic to premium tiers. Each plan comes with a detailed description of features on our pricing page, and you can always upgrade or customize your plan as needed.
Is there a free trial available, and what does it include?
Yes, we offer a 30-day free trial that gives you full access to all the features of our CRM. This allows you to evaluate how our CRM fits your business before making any commitment.
Is my data safe with Hooper Business Solutions CRM?
Yes, data security is a top priority. We use the latest encryption standards and follow stringent data protection regulations to ensure that all your data remains secure and private.
What kind of support can I expect if I encounter an issue?
We offer 24/7 customer support through multiple channels, including live chat, email, and phone. Additionally, our online support portal is available with guides, tutorials, and troubleshooting articles.
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